FAQ

  • General

  • How do I contact someone at Homads?

    If you have a problem and want to talk to our Homads team you can simply click on the chat box on the bottom right corner of the site. From there, you can type your question and a team member will get back to you as soon as possible. Don't worry about waiting at your browser, you can always click out and return at your convenience. We'll ping you once you're back on our site. If you're not signed up with Homads yet, you can send us your email and we'll get that answer to you as soon as possible in your inbox.

  • How do I leave feedback?

    We welcome any feedback we can get from our users as we're building this for you! You can go directly to the chatbox at the bottom right.

  • Why should I communicate through Homads only?

    Paying and communicating through Homads helps you stay protected under our terms and conditions and cancellation and refund policies. It also makes it easy to find and reference important reservation details like a listing's address, your itinerary, check-in details, and other useful information. We can’t provide these benefits if your reservation isn’t booked and paid for directly through Homads.

    Paying or communicating outside of Homads also makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues, such as phishing.

    Report suspicious messages.

    Never pay for your reservation outside of Homads. If someone asks you to pay for a reservation outside our payment system—or you think someone might be sending you links to a fake Homads site—tell us about it by emailing us directly at team@homads.com.

  • What fees are involved?

    Listing, browsing, and messaging on Homads is completely free. Have your payment securely handled each month by booking online. We escrow the money until both parties are happily moved in and out.

    You’ll be supported with attentive, local Customer Care who mediate any conflicts that come your way. Homads charges a 10% service fee for renters and 3% for homeowners.

    Homeowners can choose to book directly with renters with our subscriptions. You’re free to connect directly to renters while we market your listings for you. If you’d like to still use our booking system, we’ll cut fees to just the credit card transaction fee of 3.25%. Subscriptions are $19/month or $180/annually if you have less than 25 listings. For 25+ listings the subscription costs are $49/month or $499/annually.

  • How does security deposit work?

    Homads captures the renter’s payment information and charges any reported damages after move out. You can directly report damages to your place with our Conflict Resolution Specialist. Any damages must be reported within two days of move out.

  • User Account

  • How do I confirm my user account?

    If you signed up for Homads but never got an email confirmation, first look at your spam folder. Sometimes our emails get lost there when you first start getting emails from us. Make sure you add us into your contacts just in case if you find it there. If you still can't find the email confirmation, you can send a new confirmation by clicking on Forgot Password and adding in your email again. If you're still having problems, feel free to reach out to us through the chatbox and we can take a look at your account!

  • How do I reset my password?

    If you forgot your password or want to reset your current password, you do so by clicking on Forgot Password and adding in your email address. If you're having problems, feel free to reach out to us through the chatbox and we can take a look at your account.

  • Homeowners

  • Do I need to obtain a Short Term Rental license from the city to list my property?

    No, you do not need a short term rental license unless you are renting your property for less than 30 days. Since Homads is a 30day+ platform, there is no need.

  • Will I get charged to list my property?

    Unlike many listing sites, we do not charge a monthly fee. Therefore there is no risk in listing your place. You can always try it out and test the market. Once you’ve found the right match, you have the option to book through the platform at a 8% service fee OR subscribe for $19/month or $180/annually.

  • How do I list my property?

    You can start listing your place by clicking on the “List my place” button at the top right corner of the homepage. From there, you’ll be prompted to sign up for Homads or sign into your account.

  • What fees are involved?

    Listing, browsing, and messaging on Homads is completely free. Have your payment securely handled each month by booking online. We escrow the money until both parties are happily moved in and out. You’ll be supported with attentive, local Customer Care who mediate any conflicts that come your way. Homads charges an 8% service fee for homeowners if they are not subscribed. You will not be able to exchange contact information without a subscription.

    Homeowners can choose to book directly with renters with our subscriptions. You’re free to connect directly to renters while we market your listings for you. If you’d like to still use our booking system, we’ll cut fees to just the credit card transaction fee of 3.25%. Subscriptions are $19/month or $180/annually if you have less than 25 listings. For 25+ listings the subscription costs are $49/month or $499/annually.

  • What’s the difference in paying for a subscription vs. staying non subscribed?

    Listing, browsing, and messaging on Homads is completely free. Have your payment securely handled each month by booking online. We escrow the money until both parties are happily moved in and out. You’ll be supported with attentive, local Customer Care who mediate any conflicts that come your way. Homads charges an 8% service fee for homeowners if they are not subscribed. You will not be able to exchange contact information without a subscription.

    Homeowners can choose to book directly with renters with our subscriptions. You’re free to connect directly to renters while we market your listings for you. If you’d like to still use our booking system, we’ll cut fees to just the credit card transaction fee of 3.25%. Subscriptions are $19/month or $180/annually if you have less than 25 listings. For 25+ listings the subscription costs are $49/month or $499/annually.

  • Can I sign up for a subscription for only 2 months?

    Sure! You can subscribe month to month to reap the benefits of our subscription. When you no longer wish to subscribe, simple cancel or reach out to one of our team members and we will take care of it.

  • How do I price my listing?

    We always tell homeowners to test their listing based on how many inquiries they receive. A good rule of thumb is that if you aren't getting enough inquiries, you can lower the price gradually. If you're getting too many inquiries then you can raise the price gradually until you're happy with the amount of demand you're getting. This is the easiest way to test your market.

  • How do I edit my listing?

    Once you've created a listing, you can go back at any time to update and change details about your listing. You can do this by logging into your account and clicking on the top tab under Homeowner. It will bring up a menu with the option Listings. Then click on Edit for your property. From there you can alter any part of your listing.

  • Do you have any recommendations of photographers or home stagers to help me get my property ready to list?

    We are working on a trusted list of home stagers and photographers for the cities we are currently in, so stay tuned. If you would like a second opinion on your listing, email andi@homads.com and she will be happy to assist!

  • How do I accept or decline a booking request?

    Once you have a booking request, you have the option to accept or reject an inquiry. First click on your Inbox icon at the top right corner. You can access your booking request in your Inbox. From there you have three options. You can either ask questions without accepting by simply messaging in the message thread. If you'd like to accept you can click on Accept. Lastly, if you'd like to decline the booking request, you can click Decline.

  • How do I find my upcoming booking details?

    Once you've accepted your booking, you can find the upcoming booking details by going to Homeowner and then Bookings. From there you can click on Current Bookings, Booking Requests, Upcoming Bookings, and Past Bookings. Current bookings will show you details about the bookings that are currently active. Booking requests will show you all the booking requests you have from potential renters. Upcoming bookings will show you the confirmed bookings that have not started yet. Lastly, past bookings will show you details of all the bookings that are completed.

  • How do I get paid?

    All of our transactions are securely handled by a third party payment processor called Stripe. Homads uses a secure payment provider to ensure that both the homeowner and renter can trust that the payment is made as well as the housing is accurate to the listing. We do this by escrowing the payment until the renter has moved in. Once they are moved in and there are no complaints, we transfer the payment to the homeowner two days after move in. We then pull the following month payment 10 days prior to the start of the next month. We also make sure that if there are any issues that arise after move out, that we help settle any financial disputes if any damages occur.

  • How do I screen potential renters?

    We suggest to our homeowners to take the steps necessary for them to feel comfortable with accepting the booking. When you book with Homads, it ensures that our team can help you if an issue arises during the renter's stay. When a renter agrees to rent through Homads, they also agree to allow Homads access to the payment provided in cases of disputes of damages.

  • Renters

  • Why are some dates blocked out on the calendar when I try to book?

    Homads restricts rentals to 30 days or more so some months may run past the end of the month because there are less than 30 days within that month. It will prompt you to book 30 days after your chosen move in date.

  • How do I filter my listing search?

    At the homepage you'll be able to search listings by your city, move in date, move out date and if there is a specific location such as work that you'd like to be close to. If you arrive at the search page but would like more advanced filters, you can refine your search with more specific criteria by clicking on More Filters.

  • How do I get alerted with new listings?

    Fill out the criteria of listings you want to be alerted on. From there, click on the purple star that says "Save." This will then prompt you to add your email address. Add your preferred email address and title for the alert and then click Save.

  • How do I find my upcoming booking details as a renter?

    Once you've accepted your booking, you can find the upcoming booking details by going to Renter and then Bookings. From there you can click on Current Bookings, Booking Requests, Upcoming Bookings, and Past Bookings. Current bookings will show you details about the bookings that are currently active. Booking requests will show you all the booking requests you have sent out. Upcoming bookings will show you the confirmed bookings that have not started yet. Lastly, past bookings will show you details of all the bookings that are completed.

  • After my booking is accepted, when do I actually pay the homeowner?

    The first 30 day rental payment is due at the time of booking. From there, you'll be charged for the next 30 days 10 days prior to the start of your next rental period. For example, if you book for 60 days, you'll pay the first 30 days when you book and then the remaining 30 days on your 20th day.

  • How do I cancel my booking requests?

    You can easily cancel your booking requests by going to the top right corner and clicking on Renter. From there, choose Bookings. From there, you can click on the tab Booking Requests on the left. You can choose which booking request you'd like to cancel and click Cancel Request.

  • How to ask questions about a listing

    Each listing has a different homeowner so you'll need to message them directly. You can do this by clicking on "Message Homeowner."

  • Getting started: how to start renting

    Reaching out to people can always be a hit or miss at times. We're currently working on improving the process but until then, here are a few best practices:

    1. Message as many listings as you feel fits your criteria. A handy rule in life: collect then select. ;)
    2. Tell the homeowners a little bit about what you're looking for as well as a little bit about yourself.
    3. Don't send out booking requests until you know for sure that the homeowner and you are in agreement.

    Once a homeowner accepts your booking, you're all set! You'll work with your homeowner to confirm logistics of your move in. Good luck!

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